Optimum +

Optimum+                                                                                 

Analysis of the enviroment, services, food, beverages, reservations, reception, housekeeping, rooms and evaluation

Reservations

  • hotel information availability

  • booking process - speed, convenience of communication, foreign languages

  • information correctness
  • payment comfort, security and cancellation policies

  • organization of reception work

  • reception staff behaviour
  • hotel porters
  • hotel security, key card / keys process
  • information material about the hotel and its surroundings

  • availability and parking options, accessibility and accessories for disabled

Rooms and Housekeeping

  • overall room cleanliness
  • bathroom hygiene
  • housekeeping staff behavior and promptness
  • linen and towels condition

  • services offered in the rooms - room service, cleaning and washing, wake up call service

  • room equipment - safe, iron and ironing board, tea set

Breakfast

  • breakfast quality
  • atmosphere in breakfast room and cleanliness
  • waiting staff behavior, serving times
  • standard breakfast or something extra

Enviroment

  • site attractiveness

  • interior - concept and style
  • decoration, details, staff reconciliation
  • sitting comfort, privacy
  • overall atmosphere, music, flowers

  • overall cleanliness, staff hygiene, toilets
  • setting - design, porcelain, silver, table cloths

Service

  • reservations
  • availability and parking options, accessibility and accessories for disabled
  • service - behaviour, professionalism, knowledge, promptness
  • paying culture, drink and food menu, design and display

Food and Beverage

  • food quality - kitchen concept, ingredients quality
  • new trends
  • kitchen reliability, aesthetics of dishes on the plate

  • level of gastronomic creativity, daily specialties

  • proportion of the offer, alternatives, seasonal offer

  • alcoholic and non-alcoholic beverages, assortment
  • wine menu, serving wines

Maketing

  • analysis of the organization's marketing environment
  • social networking - Facebook, Instagram, Twitter, Pinterest
  • interaction with customers - communication effectiveness on social networks
  • TripAdvisor - communication effectiveness
  • website - speed control, responsivity, design and consumer awareness
  • marketing strategy
  • SEO control on web browsers
  • keyword analysis and search trends

  • newsletter

  • up selling a cross selling

Evaluation

  • details of the truthfully presented information in your business report

  • adherence to the rules and principles of the Code of Ethics

Consulting service

  • problem solving and analysis of current root issues / causes

  • alternatives and strategy of future development, possibilities and their use

  • increasing the quality of the services offered

  • increasing the quality of service

  • monitoring of marketing internal and external environment of the organization

  • assembling a marketing plan and marketing budget

  • marketing strategy
  • placing the products on the market properly

  • ensuring effective brand and company communication

  • increasing consumer brand awareness and loyalty

  • product innovation plan

  • future threats to operation and competition


The price depends on the size of the facility or business

The duration of this service is about a week - depending on the size of premises and distance




This is not a binding order. It all depends on the place of operation and the agreed time.

Money back guarantee

If I do not fulfill your expectations or simply change your mind, you do not have to worry - I guarantee the money back in full and without unnecessary questions.

You have whole 14 days to decide