Optimum

Optimum                                                                                    

Analysis of the environment, services, food, beverages, reservations, reception, housekeeping, rooms and evaluation

Reservations

  • hotel information availability

  • booking process - speed, convenience of communication, foreign languages

  • information correctness
  • payment comfort, security and cancellation policies

  • organization of reception work

  • reception staff behaviour
  • hotel porters
  • hotel security, key card / keys process
  • information material about the hotel and its surroundings

  • availability and parking options, accessibility and accessories for disabled

Rooms and Housekeeping

  • overall room cleanliness
  • bathroom hygiene
  • housekeeping staff behavior and promptness
  • linen and towels condition

  • services offered in the rooms - room service, cleaning and washing, wake up call service

  • room equipment - safe, iron and ironing board, tea set

Breakfast

  • breakfast quality
  • atmosphere in breakfast room and cleanliness
  • waiting staff behavior, serving times
  • standard breakfast or something extra

Environment

  • site attractiveness

  • interior - concept and style
  • decoration, details, staff reconciliation
  • sitting comfort, privacy
  • overall atmosphere, music, flowers

  • overall cleanliness, staff hygiene, toilets
  • setting - design, porcelain, silver, table cloths

Service

  • reservations
  • availability and parking options, accessibility and accessories for disabled
  • service - behaviour, professionalism, knowledge, promptness
  • paying culture, drink and food menu, design and display

Food and Beverage

  • food quality - kitchen concept, ingredients quality
  • new trends
  • kitchen reliability, aesthetics of dishes on the plate

  • level of gastronomic creativity, daily specialties

  • proportion of the offer, alternatives, seasonal offer

  • alcoholic and non-alcoholic beverages, assortment
  • wine menu, serving wines

Evaluation

  • details of the truthfully presented information in your business report

  • adherence to the rules and principles of the Code of Ethics


The price depends on the size of the facility or business

The duration of this service is about a week - depending on the size of premises and distance


This is not a binding order. It all depends on the place of operation and the agreed time.

Money back guarantee

If I do not fulfill your expectations or simply change your mind, you do not have to worry - I guarantee the money back in full and without unnecessary questions.

You have whole 14 days to decide.